SNC 2017 Satisfaction Survey

Residents have the opportunity to let South Northamptonshire Council know what they think of its services by completing the annual satisfaction survey this spring.

From early May, residents and businesses will have six weeks to complete a short questionnaire allowing them to give feedback on the council’s services, whether it provides value for money and the quality of its day-to-day operations.

The information provided will be used to help the council prioritise its budgets and service provision for future years and make improvements in areas where people have reported concerns.

Cllr Karen Cooper, SNC’s portfolio holder for community engagement and wellbeing, said: “The Customer Satisfaction Survey is a vitally important way of measuring how people who live and work in the district feel about the services we provide.

“We know that there are always areas that we can improve upon in order to deliver both value and quality. By the same token, it is also helpful and encouraging finding out what we are doing well in order to take those learnings and apply them elsewhere.”

This year, the survey has been shortened to encourage more people to take part. The survey will be available to complete online and hard copies will be available at The Forum and in local libraries.

A number of hard copies will also be distributed to selected addresses across the district with a pre-paid envelope for people to return their completed survey.

Cllr Ian McCord, Leader of SNC said: “This survey is an opportunity for people to make their voices heard. I would encourage all those who live and work in South Northants to take the time to complete the survey, as it is their feedback we need in order to keep improving our services.”

As last year, the survey will once again be conducted by an external market research organisation, Marketing Means.

The survey will be available to complete online from the beginning of May.  You can access it by logging on to the SNC website or clicking on

Alternatively those who would prefer a hard copy can request one by calling 01327 322 322.

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